Return Policy

Return Policy

 

DLV JEWELRY strives to ensure your complete satisfaction with your lab-grown diamond Jewellery purchase. Our commitment to quality and customer service extends to our return policy, which is intended to give you peace of mind when shopping with us. Please review our return policy guidelines below:

  1. 7-Day Return Period:

We provide a 7-day return policy from the date of delivery. If for any reason you are not completely satisfied with your purchase, you may return it within this timeframe for a full refund or exchange.

  1. Eligibility for Returns:
  • All items must be brand new and unused.
  • Items must be returned in their original packaging, which includes any authenticity certificates, appraisal documents, and promotional materials.
  • Items that have been engraved or customized are not returnable unless there is a manufacturing defect or an error on our part.
  1. Inspection and Processing:
  • Our quality assurance team will inspect the item(s) upon receipt to ensure they meet our return eligibility criteria.
  • Refunds or exchanges will be processed as soon as possible, and you will be notified via email when your return has been processed.
  1. Refund Details:
  • Refunds will be issued to the original payment method.
  • Please allow 10 business days for the refund to appear in your account, depending on your financial institution's processing time.
  1. Exchanges:
  • If you want to exchange an item, please include the new item in your return request. Product availability governs exchanges.
  1. Damaged or Defective Items:
  • Please contact our customer service team within 48 hours of receiving the product if it is damaged or defective. We will arrange for a replacement or refund, including the cost of return shipping.
  1. Non-Refundable Items:
  • Shipping and handling charges are non-refundable.
  • Items that have been customized or engraved are non-refundable (except in the case of a manufacturing defect or error).
  1. Contact Information:
  • If you have any questions or concerns about our return policy, please contact our customer service team at sales@dlvjewelry.com |+91 6352 535 827

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Thank you for choosing DLV JEWELRY as your source for exquisite lab-grown diamond Jewellery. Your trust in our creations is the spark that ignites our passion, and we are fully committed to ensuring your delight with each cherished piece.